We do not offer a refund policy on custom made Diamante Auto Mats and we cannot cancel any custom orders placed – by making a purchase you agree to confirming your custom order. Please note that all our mats are custom made to order to suit your individual vehicle which you specify on your order form – Terms in line with consumer contracts regulation)
Dislike of color or design: As each set is made to order for your vehicle, we are unable to accept return requests based on dislike of style or color. You are responsible for picking the correct color for your vehicle and to make sure you like the product before you place your order. You can ask for images and videos by contacting us via email through our contact us page. We also have a live chat that can respond to you within minutes for any general questions you may have.
Return claims must be agreed between a customer and Diamante Auto Mats:
Product must be returned unused and undamaged in its original packaging.
If after delivery a revision is required we have the right to rectify the design.
If Customers insist on returning custom made products they will be subject to a re-stocking fee of 30% of the total amount of the original purchase price to cover materials and workmanship for your custom order.
My Mats Don't Fit Well:
If you claim our mats do not fit well or not satisfy your needs, we will require photos of the mats inside your vehicle before ANY refund or return is processed. Once the photos are received our engineers and production team will review the issues on an order by order basis. This is standard. If the mats have been used and show any kind of wear & tear, the mats not eligible for a full refund.
Please Note : You will be responsible for the return postage and packaging cost.
Refund amount will only be issued once we have received the product back and checked it for damage and that the product is unused. If satisfactory you will then receive the refund amount within 14 days.
Please email: firstname.lastname@example.org before shipping any items back. We will provide a shipping address and Return code that will need to be included with your shipment
We advise you to return your product using a tracked delivery service.
Please be advised that we will not accept any returns or refund request if your country customs will impose additional taxes on imports. We are not responsible for these taxes and they need to be paid to Customs Authorities in order to receive the products. Please consult your country laws regarding customs imports taxes.
I want to cancel my order
We allow customers to cancel their orders within 24 hours of placing their order with us. Once 24 hours has passed we will start manufacturing the product. At this point in time, cancelations are prohibited.
Customers are not able to cancel their order if they decide after placing the order that they do not want it. Once our order is being manufactured and its on the way to you, you must wait for delivery. Once delivered we can discuss refunds and return accommodations.